Return - Exchange
How do I return my package? Do I need to include anything?
Only items purchased Directly from Spigen India will be eligible for return request.
If the customer had purchased our products from other place please contact them for their own policies.
- Return must be made within 30 days from purchase date
- The Right to Cancellations can be submitted via our online form where your request will be handled urgently.
- The goods must not have been used, Protective films on products must be intact and must be complete with all components and the packaging must not be damaged. Note that if these conditions are not met we may not accept returned goods;
- Refunds are given for the complete cost of the product, minus any shipping charges, as spigen.in offers free standard shipping on all orders.
For screen protectors/glass products/accessories no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product. If you have installed and believe that item is faulty we will need to see close photo of the screen/glass on the device. If you are contacting us without providing above info/picture because you have removed screen protector/glass from your device, no refund or exchange will be offered. All problems need to be reported immediately or within 14 days of receiving an item.
Returns might not be accepted due to non-compatibility of Spigen cases with other branded full coverage screen guards / tempered glasses. Spigen India will not hold any responsibility about the same.
If you would like to return or exchange an item, please email contact us to get return instructions. Shipping charges has to borne by entirely by the buyer as Spigen India provides free shipping for all orders. Any packages returned without our authorisation are subject to being returned to sender. We recommend you use a tracking service for all returns.
The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.
For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.
*** ALL SALE AND PROMOTIONAL ITEMS will be eligible for Exchange or Credit Points only, No Refund applicable